Utilities
 
Industry Focus
 
 
  Healthcare
  Pharmaceutical
  Manufacturing
  Utilities
   

The electric, gas and telecommunications industry has changed dramatically over the past 10 years and required new internal business processes and a revolutionized information technology infrastructure to support the business. Additional services provided by the telecom industry, coupled with the "unbundling" of the electric and gas energy providers, who sold off fossil and nuclear generating plants, have allowed the companies to refocus on the distribution of power and communications with increased service reliability for their customers. The challenges that faced the Utililities forced them to reengineer their internal business processes and communication links to new partners and their customers.

Z & A has supported our Utility industry clients in facilitating the migration to updated IT technological solutions and revised linkages to their legacy systems so that new business processes could be enabled.

Z & A has partnered with electric and gas energy clients to migrate them to 21st century technology solutions in the following areas:

  • Customer Services
  • Financial and Accounting
  • Human Resources
  • Materials Management
  • Emergency Control and Dispatch
  • Vehicle Management
  • Investor Services.

Z & A's application domain experts and executives bring extensive experience and knowledge about the energy business so that we are both technology and business partners in the new Utilities industry.